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Page 1 of 2 m-four feedback procedure:
Compliments, complaints and suggestions Contents Why m-four has a feedback procedure m-four's approach to our feedback procedure. Definition of feedback and the areas it may cover How to give feedback – points of access Ranking the feedback How m-four handles compliments How m-four handles suggestions How m-four handles complaints Who handles complaints and determines their seriousness? Acting on a less serious complaint Acting on a serious complaint. Anonymous complaints Recording feedback and accompanying information Improving services by using feedback
m-four's feedback procedure seeks to build on the corporate comments, complaints and compliments procedure and is underpinned by those principles. This amended version of m-four's feedback procedure is informed by comments made by our staff and customers. Thank you for your comments.
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