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OUR WORK
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Trapped by Domestic Abuse

Customer promises

Our promises to customers are analyzed and reviewed regularly. We measure the success of our targets by analyzing customer feedback on our performance, and this information influences our policies and procedures.


1. m-four treats customers fairly and sensitively. Target: 95%

2. m-four's services are easy to access. Target: 95%

3. m-four is flexible to work with. Target: 95%

4. m-four provides work to an excellent standard. Target: 95%

5. m-four provides sufficient choice with the services it offers. Target: 85%

6. m-four effectively communicates to customers during the delivery of services. Target: 95%

7. m-four delivers services on time. Target: 95%

8. m-four provides value for money. Target: 90%

9. m-four's information to customers (eg. this website) is informative and relevant. Target: 90%

10. m-four's customer promises are adequate and relevant for customers' needs. Target: 90%
 

  • Latest Work

  • Latest news

New Director of Communications

Following the appointment of Sara Tomkins, Director of Communications, a new Directorate has been formed. m-four together with the Events team, Press Office and Corporate Communications team will.... read more

Let's get this party started


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NHS Manchester Awards

Our work on the recent Vascular Health campaign has helped m-four to win an NHS Manchester Staff Award. The campaign was nominated for two awards in the categories of Improving Health in Manchester.... read more

m-four help the visually impaired to make their vote count

m-four is to supply all the 39 North West local authorities with aids for the visually impaired to be used in the forthcoming European Parliamentary Elections. A tactile device invented by m-four.... read more

m-four Advertising wins another media buying account

m-four advertising is proud to announce that we are working with The Manchester College on their forthcoming awareness campaign drive to increase enrolments for new students and to encourage.... read more

m-four wins Salford City College Recruitment Account

m-four have won a competitive pitch to secure the recruitment media buying and advert typesetting for the newly formed Salford City College. Carole Crosby and Jennifer Graham of m-four advertising.... read more

Manchester Vascular Health campaign

m-four has created an integrated awareness campaign to help tackle Cardio Vascular Health for Manchester Joint Health Unit and NHS Manchester. The aim of the campaign is to highlight the.... read more

m-four wins the World Netball Series 09 creative pitch

m-four has been appointed as the official creative agency for the World Netball Series 09 following a pitch submission where we were up against a couple of external agencies. Having come second in.... read more

Thanks from the Land Army Girls

m-four’s Events team was recently praised for its professional attitude and efficient service at an event to celebrate and honour surviving Women’s Land Army members. A letter of thanks was.... read more

A big 'thank you' to you all!


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