| Top Charter Marks! |
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We’re in the top five per cent! We’ve just had our latest Charter Mark assessment and we’ve made the top five per cent in the country, and we’re really proud to be able to tell you about it. Out of a total of 63 elements we achieved a mark of 62 full compliances, with one Compliance Plus for our community involvement, which recognises m-four’s work with the community as meeting the national standard for best practice. That means we only got one partial compliance this year, which is a great improvement on last year's four. So not perfect, as we know, and we don’t ever think we will be – but that’s not why we use it. Charter Mark allows us to benchmark ourselves and provides us a framework to monitor and measure our performance. When we get something wrong – and we do (everybody does) – we’ve got the checks and balances in place to learn and improve. We’d recommend Charter Mark to anyone who supplies services (which is all of us really) and challenge you (in a lighthearted and mildly competitive way of course!) to see how you stack up! |
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